Education

Break rules, make amazing mistakes and create good art

Neil Gaiman's commencement speech to the University of the arts graduating class of 2012 Philadelphia

The full talk is a little over 19 minutes long and may I urge you to listen it once, then listen to it again, and again and again. This is one of the most outstanding and inspiring addresses I have heard, is now spoken of as one of the most iconic commencement addresses ever given, was turned into a book titled Make Good Art -- and I wish is something was offered as advice to me when I started with my career in writing.  If you may want to pore over the full transcript, the University is among the many places that have hosted it. The passages I've excerpted and some highlighted portions are those from Neil Gaiman's talk that struck a personal chord.

  

Looking back, I’ve had a remarkable ride. I’m not sure I can call it a career, because a career implies that I had some kind of career plan, and I never did. The nearest thing I had was a list I made when I was about 15 of everything I wanted to do: I wanted to write an adult novel, a children’s book, a comic, a movie, record an audiobook, write an episode of Doctor Who… and so on. I didn’t have a career. I just did the next thing on the list.

So I thought I’d tell you everything I wish I’d known starting out, and a few things that, looking back on it, I suppose that I did know. And that I would also give you the best piece of advice I’d ever got, which I completely failed to follow.

First of all, when you start out on a career in the arts you have no idea what you are doing. This is great. People who know what they are doing know the rules, and they know what is possible and what is impossible. You do not. And you should not. The rules on what is possible and impossible in the arts were made by people who had not tested the bounds of the possible by going beyond them. And you can.

I wanted to write comics and novels and stories and films, so I became a journalist, because journalists are allowed to ask questions, and to simply go and find out how the world works, and besides, to do those things I needed to write and to write well, and I was being paid to learn how to write economically, crisply, sometimes under adverse conditions, and on deadline.

Sometimes the way to do what you hope to do will be clear cut, and sometimes  it will be almost impossible to decide whether or not you are doing the correct thing, because you’ll have to balance your goals and hopes with feeding yourself, paying debts, finding work, settling for what you can get.

I learned to write by writing. I tended to do anything as long as it felt like an adventure, and to stop when it felt like work, which meant that life did not feel like work.

Thirdly, when you start out, you have to deal with the problems of failure. You need to be thick-skinned, to learn that not every project will survive. 

The problems of failure are problems of discouragement, of hopelessness, of hunger. You want everything to happen and you want it now, and things go wrong........ 

If you didn’t get the money, then you didn’t have anything. If I did work I was proud of, and I didn’t get the money, at least I’d have the work.

Every now and then, I forget that rule, and whenever I do, the universe kicks me hard and reminds me. 

The problems of failure are hard.

The problems of success can be harder, because nobody warns you about them. The first problem of any kind of even limited success is the unshakable conviction that you are getting away with something, and that any moment now they will discover you. It’s Imposter Syndrome, something my wife Amanda christened the Fraud Police.

The problems of success. They’re real, and with luck you’ll experience them. The point where you stop saying yes to everything, because now the bottles you threw in the ocean are all coming back, and you have to learn to say no.

I watched my peers, and my friends, and the ones who were older than me, I watched how miserable some of them were. I’d listen to them telling me that they couldn’t envisage a world where they did what they had always wanted to do any more, because now they had to earn a certain amount every month just to keep where they were. They couldn’t go and do the things that mattered, and that they had really wanted to do; and that seemed as a big a tragedy as any problem of failure.

And after that, the biggest problem of success is that the world conspires to stop you doing the thing that you do, because you are successful. There was a day when I looked up and realized that I had become someone who professionally replied to email, and who wrote as a hobby. I started answering fewer emails, and was relieved to find I was writing much more.

Fourthly, I hope you’ll make mistakes. If you make mistakes, it means you’re out there doing something. And the mistakes in themselves can be very useful. I once misspelled Caroline, in a letter, transposing the As and the O, and I thought, “Coraline looks almost like a real name…”

And remember whatever discipline you are in, whether you are a musician or a photographer, a fine artist or a cartoonist, a writer, a dancer, a singer, a designer, whatever you do you have one thing that’s unique. You have the ability to make art. And for me, and for so many of the people I have known, that’s been a lifesaver. The ultimate lifesaver. It gets you through good times and it gets you through the other ones.

Sometimes life is hard. Things go wrong, in life and in love and in business and in friendship and in health and in all the other ways that life can go wrong. And when things get tough, this is what you should do.

Make good art

Make it on the bad days. Make it on the good days too.

And fifthly, while you are at it, make your art. Do the stuff that only you can do.

The urge, starting out, is to copy. And that’s not a bad thing. Most of us only find our own voices after we’ve sounded like a lot of other people. But the one thing that you have that nobody else has is you. Your voice, your mind, your story, your vision. So write and draw and build and play and dance and live as only you can.

The moment that you feel that, just possibly, you’re walking down the street naked, exposing too much of your heart and your mind than what exists on the inside, showing too much of yourself, that’s the moment you may be starting to get it right.

Sixthly, I am going to pass on some secret freelancer knowledge. Secret knowledge is always good. And it is useful for anyone who ever plans to create art for other people, to enter a freelance world of any kind. I learned it in comics, but it applies to other fields too. And it’s this:

People get hired because, somehow, they get hired. In my case I did something which these days would be easy to check, and would get me into a lot of trouble, and when I started out, in those pre-internet days, seemed like a sensible career strategy: when I was asked by editors who I’d written for, I lied. I listed a handful of magazines that sounded likely, and I sounded confident, and I got jobs. I then made it a point of honor to have written something for each of the magazines I’d listed to get that first job, so that I hadn’t actually lied, I’d just been chronologically challenged. You get work, however you get work.

But people keep working in a freelance world, and more and more of today’s world is freelance, because their work is good, and because they are easy to get along with, and because they deliver the work on time. And you don’t even need all three. Two out of three is fine. People will tolerate how unpleasant you are if your work is good and you deliver it on time. People will forgive the lateness of your work if it’s good, and if they like you. And you don’t have to be as good as everyone else if you’re on time and it’s always a pleasure to hear from you.

So when I agreed to give this address, I thought what is the best piece of advice I was ever given. And I realized that it was actually a piece of advice that I had failed – and it came from Stephen King, it was 20 years ago, at the height of the success of – the initial success of Sandman, the comic I was writing. I was writing a comic people loved and they were taking it seriously. And Stephen King liked Sandman and my novel with Terry Pratchett, Good Omens, and he saw the madness that was going on, the long signing lines, all of that stuff, and his advice to me was this: “This is really great. You should enjoy it.” And I didn’t.

Best advice I ever got but I ignored. Instead I worried about it. I worried about the next deadline, the next idea, the next story. There wasn’t a moment for the next 14 or 15 years that I wasn’t writing something in my head, or wondering about it.

And I didn’t stop and look around and go, this is really fun. I wish I’d enjoyed it more. It’s been an amazing ride. But there were parts of the ride I missed, because I was too worried about things going wrong, about what came next, to enjoy the bit that I was on. That was the hardest lesson for me, I think: to let go and enjoy the ride, because the ride takes you to some remarkable and unexpected places.

We’re in a transitional world right now, if you’re in any kind of artistic field, because the nature of distribution is changing, the models by which creators got their work out into the world, and got to keep a roof over their heads and buy sandwiches while they did that, are all changing. 

Which is, on the one hand, intimidating, and on the other, immensely liberating. The rules, the assumptions, the now--we’re supposed to’s of how you get your work seen, and what you do then, are breaking down. The gatekeepers are leaving their gates. You can be as creative as you need to be to get your work seen. 

So be wise, because the world needs more wisdom, and if you cannot be wise, pretend to be someone who is wise, and then just behave like they would.

And now go, and make interesting mistakes, make amazing mistakes, make glorious and fantastic mistakes. Break rules. Leave the world more interesting for your being here.

Make good art.

 

Failure is an option

It is now infuriating to open the newspaper and stare at the image of some kid who has topped their "board exams". Inevitably, the image and the accompanying story, is a cliched one.

Middle-class (or poor kid, if you will) slogged for 14-15 hours everyday against the odds, now flanked by proud parents on either side.

Then there are other "war-stories" as well. That of some kid who studied at night-school; another who studied under the street-lamp; yet another of beating utter poverty; and so on and so forth. Their lives are inevitably charted out as well. Indian parent aspire their children will grow up to be one of a few professionals: A doctor, an engineer, a management professional (and the more "patriotic" imagine their progeny as an officer out of the National Defence Academy). 

Then there are the so-called "liberal" folks who think children must follow their dreams and are "comfortable" with them pursuing a degree in the "liberal arts" insist kids get into the most premier colleges.

Failure in not an option.        

For the kids who did well, good on you. Many congratulations. But give the kids who made it, those who didn't, and folks like me a break. I'm done with reading cliches because fact is, those who did well are outliers--not the normal.

Very recently, I read someplace the most traumatic years in a human's life is adolescence. That piqued my curiosity and I've been looking up for rigorous literature on the theme. What I haven't managed to do yet though are wrangle a few one-on-one conversations with people who have researched the theme deeply. 

Since the time the thought got embedded in the mind, I can't help look at adolescents with much curiosity either. What may they be going on in their minds? And then out of no place, this song showed up on my feed. I had to listen to it.

Catie Turner - 21st Century Machine (Lyrics)

It was written, composed and performed by the 17-year old Catie Turner and was first presented to the world when she auditioned for the 2018 edition of American Idol. She came across as quirky, a tad arrogant perhaps, and nerdy as well -- but there is no taking away from the innocence of it all.

Since she burst on the scene earlier this year, much has been spoken and written about her and she has attracted a lot of attention.

What got me though is the perspective the song offers. There is rebellion in it and it must compel every adult to question how ought we be looking at kids?

Now that I'm in my forties, I'm hard pressed to imagine how may I have appeared to those older than me. What I do know though is that I wanted to fit-in, be seen as grown up, mean and badass. I suspect many elders indulged me. I am certain though I must have looked like a lump of turd trying too hard.

Back then, I thought the only option I had was to be a medical doctor. And because I couldn't make it to medical school, ended up studying the biosciences. How was I to know then over time, a series of failures and accidents would see me through philosophy, economics, finance, technology, journalism, writing, people, and above all else, go back to the text books I could make no sense of then. How was I to know back then that there is a life beyond medical and engineering school? And that it's okay to fail.

The one lesson that has stayed through all this is: It's okay to fail. So long as you're willing to get up and get on with what next. There is much joy in the journey.  

It's time to be gentler to our kids. 

Learn a new language

I think it mandatory everybody in the world takes this up in much the same way all of us learn a to a language. You don't just future proof yourself, you learn to think as well. 

Amazon will not last Jeff Bezos

Jeff Bezos comes across to me as a psychologically deranged man. I am willing to punt Amazon will not outlast him. But before I get to that, take a few minutes off and listen to this video. 

Amazon founder and CEO Jeff Bezos gave the Baccalaureate address to Princeton University's Class of 2010. Bezos graduated from Princeton in 1986 with a degree in computer science and electrical engineering. He was introduced by Princeton University President Shirley M. Tilghman. Bezos spoke to the Class of 2010 about the difference between choices and gifts.

Jeff Bezos, the founder of Amazon delivers the graduation speech at Princeton University in 2010

I discovered this very recently after I stumbled across a very compelling post on Medium by Julia Cheiffetz, an Executive Editor at Harper Collins Publishers. It had me stunned for a while. I had a baby and cancer when I worked at Amazon. This is my story, she wrote. 

She concluded: "Jeff: You asked for direct feedback. Women power your retail engine. They buy diapers. They buy books. They buy socks for their husbands on Prime. On behalf of all the people who want to speak up but can’t: Please, make Amazon a more hospitable place for women and parents. Reevaluate your parental leave policies. You can’t claim to be a data-driven company and not release more specific numbers on how many women and people of color apply, get hired and promoted, and stay on as employees. In the absence of meaningful public data — especially retention data — all we have are stories. This is mine."  

Until then, all I had heard were stories of what a great company Amazon is and the genius that is Jeff Bezos. If you listen to his speech above for instance, it is easy to think of him as a super intelligent human with a heart. And why not?

"What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy -- they're given after all. Choices can be hard. You can seduce yourself with your gifts if you're not careful, and if you do, it'll probably be to the detriment of your choices," he tells the students.

But between Julia's essay and a pointer that led me to a long investigation by the New York Times on what really happens to people Inside Amazon, particularly white collar workers, I am compelled to once again reassess Jeff Bezos.

The New York Times writes, "Company veterans often say the genius of Amazon is the way it drives them to drive themselves. “If you’re a good Amazonian, you become an Amabot,” said one employee, using a term that means you have become at one with the system.

In Amazon warehouses, employees are monitored by sophisticated electronic systems to ensure they are packing enough boxes every hour. (Amazon came under fire in 2011 when workers in an eastern Pennsylvania warehouse toiled in more than 100-degree heat with ambulances waiting outside, taking away laborers as they fell. After an investigation by the local newspaper, the company installed air-conditioning.)

But in its offices, Amazon uses a self-reinforcing set of management, data and psychological tools to spur its tens of thousands of white-collar employees to do more and more. “The company is running a continual performance improvement algorithm on its staff,” said Amy Michaels, a former Kindle marketer."

And then there is this little bit from the report that stayed in my head: Noelle Barnes, who worked in marketing for Amazon for nine years, repeated a saying around campus: “Amazon is where overachievers go to feel bad about themselves.”

Or for that matter consider this damning part from the New York Times story: 

A woman who had thyroid cancer was given a low performance rating after she returned from treatment. She says her manager explained that while she was out, her peers were accomplishing a great deal. Another employee who miscarried twins left for a business trip the day after she had surgery. “I’m sorry, the work is still going to need to get done,” she said her boss told her. “From where you are in life, trying to start a family, I don’t know if this is the right place for you.”

A woman who had breast cancer was told that she was put on a “performance improvement plan” — Amazon code for “you’re in danger of being fired” — because “difficulties” in her “personal life” had interfered with fulfilling her work goals. Their accounts echoed others from workers who had suffered health crises and felt they had also been judged harshly instead of being given time to recover.

A former human resources executive said she was required to put a woman who had recently returned after undergoing serious surgery, and another who had just had a stillborn child, on performance improvement plans, accounts that were corroborated by a co-worker still at Amazon. “What kind of company do we want to be?” the executive recalled asking her bosses.

The mother of the stillborn child soon left Amazon. “I had just experienced the most devastating event in my life,” the woman recalled via email, only to be told her performance would be monitored “to make sure my focus stayed on my job.”

With this kind of relentless monitoring of its people,  An obsessive man unwilling to let go. There is a dichotomy between his public persona and how he runs the entity.

I'll be damned if I'm wrong. In the 20 odd years I have spent as a journalist, I have witnessed from close quarters Indian entrepreneurs build organizations ground up at the cost of pretty much everything else in the wake of liberalization. I am not at liberty to discuss their names right now. But as things are, and it is time to cede ground to their younger generation, they face resentment and unwillingness to take the baton up. It's their children's way of showing them the middle finger for the years of neglect they suffered. Eventually, these organizations will end up in the hands of Private Equity sharks who will not hesitate to divy it up in any which way that suits their interests. The first signs of fissures in the Indian context are already visible. But like I just said, more on that sometime later when I am at the liberty to talk names and people.

As for now, take it from me. The likes of Amazon will not last forever. My primary concern is what of all the e-books that I have accumulated. The only way I can think up is to save them as .pdf files at multiple places on various cloud platforms. Because the half life of technology and technology companies is getting shorter and shorter. 

Once upon a time whoever would have imagined Enron could go bust?   

Beginner's Guide to Irrational Behavior

For all you Dan Ariely fans, here's a treat. Duke University is offering A beginner's guide to irrational behavior, free on Coursera. The course starts today, is eight weeks long, and from what I can make of it, well worth all the time and effort you spend on it.

I just signed up for it. 

Allow me a bit of chest thumping. I'd interacted with him on email end 2010. The outcome of that interaction was a lovely essay, The truth about cheating that I published in my earlier stint at Forbes India.